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Frequently Asked Questions
What is Oboo?
What is Oboo?
Oboo is here to be a trusted friend, guiding midlife women to rediscover themselves, embrace their changing bodies, and explore what makes them feel good, while doing good for other women in the same stage of life.
Who can benefit from Oboo products?
Who can benefit from Oboo products?
Anyone! But especially those of us in midlife going through perimenopause or menopause, or those looking to enhance our intimate wellness. Oboo products are designed with these unique needs in mind.
How do I choose the right product for me?
How do I choose the right product for me?
Check out our product descriptions and customer reviews to find the perfect match. Still unsure? We have handy quizzes at the top of the home page that can guide you. Still unsure? Drop us a line at support@oboo.love.
What is the lifespan of Oboo products?
What is the lifespan of Oboo products?
Your Oboo Wellness items are good for 12 months after opening. That’s a whole year of happy, healthy use! Oboo Tools come with a 1-year warranty and are designed to last well beyond that with the right care and maintenance.
Are Oboo Tools waterproof?
Are Oboo Tools waterproof?
All our tools are water-friendly! Get them wet and go wild! Just keep them from submerging for extended periods of time.
Where do you ship?
Where do you ship?
We currently ship within the United States (all 50 states—we got you, Hawaii and Alaska!). We hope to expand our shipping locations soon, so stay tuned!
How fast is shipping?
How fast is shipping?
Orders are shipped within one business day and typically delivered within 4-5 business days. Orders placed on holidays, Fridays after 12pm MST, or over the weekend will ship the next business day.
How much does shipping cost?
How much does shipping cost?
For US orders under $100, we charge standard shipping and you'll see the cost before you check out. Orders over $100 get free standard shipping.
How can I track my order?
How can I track my order?
Once your order is shipped, you'll receive a tracking number via email. You can use this to follow your package’s journey.
What if my package is missing?
What if my package is missing?
Please reach out to us at support@oboo.love.
What forms of payment do your accept?
What forms of payment do your accept?
We accept all major credit cards, PayPal, and Apple Pay.
Having credit card issues?
Having credit card issues?
Double-check your details, including name, credit card number, expiration date, three-digit code, and billing address. If issues persist, contact us.
What is your return/exchange policy?
What is your return/exchange policy?
We do not accept returns or exchanges for opened or used products due to their nature. If your product arrived incorrectly or damaged, notify us within 14 business days at support@oboo.love.
What if I received the wrong order?
What if I received the wrong order?
Oops! Please email us at support@oboo.love and we’ll sort it out for you!
What if my product arrived damaged?
What if my product arrived damaged?
Oh no! Please email us at support@oboo.love and we’ll sort it out for you!